How can we help?
We're a small studio, and a real person reads every message. Email us and we'll usually reply within two business days.
Email usCommon questions
A game won't open or keeps closing. What should I do?
First, fully close the app and reopen it. If that doesn't help, restart the device, then check the App Store or Google Play for an update. If it still fails, email us with your device model and OS version and we'll dig in.
Can my child play without internet?
Yes. Once the game is installed, it runs entirely offline. No connection is needed to play.
Do the games collect any information about my child?
No. There's no account, no sign-in, and no personal data collected. Progress is saved only on the device. See our Privacy Policy for details.
Can I move progress to a new device?
Not currently. Because we store progress only on the device and collect no accounts, progress doesn't transfer. We're weighing options that wouldn't require collecting data.
My child is bilingual but much stronger in one language. Which game should we start with?
Start with Bilingual Ninja if listening is the weaker skill, Drive Go Go if reading is just getting started, and Bilingual Samurai if they read both scripts but need speed and recall.
How do I request a refund?
Refunds are handled by the store where you purchased — Apple or Google. We can't process them directly, but tell us what went wrong so we can fix it.
Studio details
- Studio
- Sky Learning Studio
- Company
- Rock Castle Solutions LLC
- Support email
- hello@skylearningstudio.com