How can we help?
We're a small studio, and a real person reads every message. Pick the app you need help with, or send us a message below — we usually reply within two business days.
hello@skylearningstudio.comWhich app do you need help with?
Questions about every app
Can my child play without an internet connection?
Yes. Once a game is installed it runs entirely offline. A connection is only needed to download the app, to make a purchase, and to post a score to Game Center if you've chosen to use it.
Do the games collect any information about my child?
No. There is no account, no sign-in, and no personal data collected — no name, email, location, or device identifier. Progress is saved only on the device, and deleting the app deletes it. Apple's own privacy label for Drive Go Go reads "Data Not Collected". See our Privacy Policy for the full detail.
Are there ads?
None, in any app, ever. No banners, no video ads, no interstitials, and no third-party ad SDKs. Nothing interrupts play to sell your child something.
Can I move progress to a new device?
Not currently. Because we store progress only on the device and never create accounts, there's nothing on a server to move. Purchases do transfer — use Restore Purchases on the new device. We're weighing ways to carry progress across that wouldn't require collecting data.
How do I request a refund?
Refunds are handled by Apple, not by us — go to reportaproblem.apple.com and sign in with the Apple Account that made the purchase. We can't process a refund directly, but do tell us what went wrong so we can fix it.
Which app should we start with?
Drive Go Go is the gentlest start for early spelling, while Kotoba Quest adds picture-supported memory matching. Try Bilingual Samurai when reading speed is the goal. Bilingual Ninja asks for spelling and route planning together, so it is the hardest.
Still stuck? Write to us
Tell us the device model and iOS version and we can usually work out what happened on the first reply.
Or email us directly at hello@skylearningstudio.com
Studio details
- Studio
- Sky Learning Studio
- Company
- Rock Castle Solutions LLC
- Support email
- hello@skylearningstudio.com